Często zadawane pytania
Poziom wodoodporności istniejącej hulajnogi elektrycznej YUME to IP54. Można jeździć po wilgotnej jezdni, jednak nie zalecamy korzystania z niej w deszczowe dni lub w kałużach stojącej wody.
Nasze ładowarki mają napięcie znamionowe 110–240 V, więc działają wszędzie. Dokładamy wszelkich starań, aby każda hulajnoga była dostarczana z wtyczką odpowiednią dla kraju, do którego została dostarczona.
Skutery elektryczne są stosunkowo nowe, a przepisy znacznie się różnią. Nasi klienci są odpowiedzialni za zapewnienie legalnego działania zgodnie z lokalnymi przepisami i regulacjami. Hulajnogi elektryczne to przyszłość i wierzymy, że wraz z ciągłym rozwojem firm zajmujących się wypożyczaniem hulajnóg i towarzyszącym temu wzrostem popularności hulajnóg elektrycznych, coraz więcej miast będzie wprowadzać korzystne regulacje. Więcej informacji zebraliśmy na naszym blogu.
TYLKO TY JESTEŚ ODPOWIEDZIALNY
Nie zaleca się przekraczania maksymalnych ton, ponieważ będzie to miało negatywny wpływ na wydajność jazdy. Miałoby to wpływ na wydajność, jeszcze bardziej obciążając zawieszenie i silnik elektryczny, zmniejszając całkowity zasięg przy pełnym otwarciu przepustnicy i zwiększając ryzyko problemów z konserwacją skutera.
W UE kierowca hulajnogi elektrycznej nie może jeździć z pasażerem. YUME nie zaleca, aby na hulajnodze elektrycznej jeździła więcej niż jedna osoba.
Nie musisz się martwić. Proces ładowania zostanie automatycznie zatrzymany po całkowitym naładowaniu akumulatora. Jednak NIE zalecamy przeładowywania akumulatora, aby uniknąć problemów spowodowanych przegrzaniem kabla i przedłużyć żywotność akumulatora.
Warranty
THE YUME SCOOTER LIMITED 12-MONTH WARRANTY
The warranty is automatically registered on the date you receive the scooter. During the 12-month warranty period, if you encounter any issues with the construction or mechanical features of your e-scooter, please contact support@yumescooter.com to begin the warranty claim process. Our team will work with you to find the best solution and determine the appropriate fix. If the issue is due to part quality, YUME will send the necessary replacement part along with a guide for safe installation. For more details, visit the YUME Warranty page.
CANCELLATION OR RETURN
If you wish to cancel or return an order, the following fees will apply based on the shipping status:
CANCELLATION OR RETURN FEES
Not shipped(CANCELLATION): 3% Payment Processing Fee
Shipped but not arrived(CANCELLATION): 3% Payment Processing Fee + Return Shipping Fee
Arrived(RETURN): 3% Payment Processing Fee +Restocking fee +Return Shipping Fee
The 3% Payment Processing Fee is charged by our payment gateway for all credit card transactions. YUME covers this fee at the time of purchase, so customers are not charged during checkout. However, if an order is canceled, this non-refundable fee will be deducted from the total refund.
Please Click Here for Detailed Return Policy
WARRANTY INFORMATION
THE YUME SCOOTER LIMITED 12-MONTH WARRANTY
The warranty is automatically registered on the date you receive the scooter. During the 12-month warranty period, if you experience any issues with the construction or mechanical features of your e-scooter, please contact support@yumescooter.com to begin the warranty claim process. Our team will assist you in determining the best solution and repairing the issue. If the damage is due to part quality, YUME will send a replacement part along with a guide for safe installation.
NOT INCLUDED UNDER WARRANTY
- Damage caused by collisions
- Damage caused by improper riding, overloading, or unsafe environments
- Battery damage due to water immersion, heavy rain, etc.
- Battery damage from lack of care or maintenance when not in use
- Damage caused by unauthorized modifications or alterations to the e-scooter
- Scooters transferred to others or purchased from unauthorized platforms
YUME SCOOTER WARRANTY DETAILS
All YUME scooters are covered by this warranty for the original owner against manufacturing defects.
NOTICE: Modified scooters and batteries are not covered under the 12-month warranty.
CLAIMS PROCEDURE:
YUME will replace any defective or damaged components (including damage incurred during shipping) excluding user error.
1. LIMITED WARRANTY CLAIMS
*The warranty starts from the date you receive the scooter and ends after 12 months. Warranty eligibility is not transferable.
- To file a claim, contact YUME at support@yumescooter.com or through live chat on our website.
- Please provide the order number, proof of purchase, and photos or videos of the damaged product for diagnosis.
NOTICE: YUME will not replace any part without seeing photos or videos of the damaged product.. - Damage caused by collisions is not covered under the warranty.
2. SHIPPING DAMAGE CLAIMS
In rare cases, the item may be damaged during shipping. If this occurs, please contact us and provide photo or video evidence.
NOTICE: We will not accept shipping damage claims after 7 days from the receipt of the product.
3.COST
All required parts, including shipping, are free of charge if you are able to repair the scooter at home. YUME is also developing a network of service centers within the EU, where labor is free of charge. If you need to ship the scooter to our repair center, you will need to cover the shipping costs.
WARRANTY INFORMATION
THE YUME SCOOTER LIMITED 12-MONTH WARRANTY
The warranty is automatically registered on the date you receive the scooter. During the 12-month warranty period, if you experience any issues with the construction or mechanical features of your e-scooter, please contact support@yumescooter.com to begin the warranty claim process. Our team will assist you in determining the best solution and repairing the issue. If the damage is due to part quality, YUME will send a replacement part along with a guide for safe installation.
NOT INCLUDED UNDER WARRANTY
- Damage caused by collisions
- Damage caused by improper riding, overloading, or unsafe environments
- Battery damage due to water immersion, heavy rain, etc.
- Battery damage from lack of care or maintenance when not in use
- Damage caused by unauthorized modifications or alterations to the e-scooter
- Scooters transferred to others or purchased from unauthorized platforms
YUME SCOOTER WARRANTY DETAILS
All YUME scooters are covered by this warranty for the original owner against manufacturing defects.
NOTICE: Modified scooters and batteries are not covered under the 12-month warranty.
To confirm the defect and resolve the issue quickly, please send a video showing the defect to our online chat or email us at support@yumescooter.com. Our team will review it and contact you within one working day to confirm the situation. Once the defect is confirmed, we will send you the replacement parts along with written or video instructions, or provide online guidance to help you repair or replace the component.
If you are unable to repair it yourself, you can visit one of our repair centers (labor is free). You will, however, be responsible for shipping costs, taxes, and obtaining the scooter box if you no longer have it. You can also bring the scooter to the service center in person if needed. Please contact us to find the nearest service center.
Please note: Repair requests must be accompanied by a video or image showing the defect. Failure to provide this will prevent YUME from continuing the warranty service.
Any form of harassment or assault towards YUME employees or certified technicians will result in the voiding of your warranty.
The above procedures represent YUME's sole and exclusive remedy for any warranty claims. YUME will not be liable for any direct or indirect damage or loss during this process.
Flat tires and punctures are not fully covered under our warranty, as it's difficult to predict or guarantee their lifespan or protection. However, you can still get replacement parts through our YUME Protection Plan, with only the shipping cost being charged.
Sorry, crashes or accidents are not covered by the warranty. The warranty only covers manufacturing defects, not damage caused by crashes.
Warranty claims must be made within the warranty period. If a defect is not reported within this time, the components will not be covered by the warranty. However, you can still purchase replacement parts at cost.
The YUME warranty only applies to scooters purchased directly from our website. If you bought a scooter from a dealer, please contact the dealer for warranty support.
The warranty is void if the YUME scooter is resold or transferred to another person. Warranty coverage is non-transferable and applies only to the original buyer (the recipient of the order).
Shipping & Orders
If you haven't found the answer on our FAQ page, feel free to contact us via Tidio online chat or email us at support@yumescooter.com. We'll do our best to answer all of your questions.
We offer shipping to most areas in the EU using carriers such as FedEx, UPS, and DPD.
Processing Time:
Standard order processing time: 1-2 business days
Holiday order processing time: 2-3 business days
Shipping Regions:
We ship to most EU countries, but Malta and Cyprus are exceptions and cannot be shipped to.
Delivery Terms:
Once your order is in transit, the delivery address cannot be changed. If you need to modify the delivery address, please contact us within 24 hours of placing your order at support@yumescooter.com.
If you change your mind before your order has been dispatched, cancellations are accepted. Once dispatched, please refer to our refund policy.
YUME provides free shipping on all products (unless otherwise specified), and taxes/duties will be covered.
All orders need to be processed and fulfilled before shipment. Our team will take 1-2 business days to process your order. Once shipped, the transit time will be about 3-7 business days to arrive at your doorstep.
Pre-orders are generally delivered on the listed release date provided on the product's page. We will send you an update via email as we approach the estimated shipping date.
Please note that delivery may be delayed due to inclement weather, strikes, or other unforeseen circumstances beyond our control.
All EU products have free shipping. For other regions, shipping charges apply based on the delivery area. Please contact the YUME team with your delivery location, and we will provide a quote.
Yes! You can select an alternate shipping address during the ordering process.
Preorders are available for scooters that are out of stock but will be available for shipping on a specified date listed on our website. To reserve a product marked as "pre-order," simply add it to your shopping cart.
Full payment is required to make a pre-order reservation. Although we will pre-authorize the amount during checkout, your credit card/PayPal account will be charged a few days after the order is placed.
After placing your order, you will receive an email confirmation containing an order reference number.
Yes, you can cancel your reservation up until the item enters the shipping process. To cancel an order, please submit a request to our support team.
You will receive a notification confirming that we have received your payment. Once your item has shipped, you will receive an email with your tracking number.
Currently, we are unable to provide expedited shipping. If you need any adjustments to your order or delivery, please contact us at support@yumescooter.com
Items shipped from all our warehouses are duty-free. However, if you are shipping to a different country, you may be subject to local taxes and customs duties. The customer is responsible for these expenses.
We accept secure payments from major credit cards like Visa and MasterCard. You can also use PayPal secure checkout and Affirm for pay-over-time options.
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the "Track Order" tab. You can also contact us directly at support@yumescooter.com to check the status of your order.
You can cancel your order if the scooter has not shipped yet. Please note that for in-stock items, we ship the next 1-3 business day, with a cutoff time of 12 pm. To cancel, we need to receive your request before this time.
Once the order is canceled, the refund will be automatically processed. It usually takes 3-5 business days to see the refund in your bank statement.
To cancel your order, please submit a request to our support team.
YUME offers the option to purchase an additional "Worry-Free Purchase" to cover the value of your scooter in transit. If you purchased this option and your scooter is lost in shipping or stolen, please contact our customer service to file a claim through the claims portal.
Without the "Worry-Free Purchase," any loss or damage during shipping is the responsibility of the customer. Please refer to the "Worry-Free Purchase" policies for more information on how to submit a claim.
If your order is presumed lost by the courier and you did not purchase the "Worry-Free Purchase" service, reach out to our support team. We will do our best to coordinate with the courier to recover the scooter. If the package is confirmed to be lost after the courier's investigation, YUME will work with you to find a resolution.
We strongly encourage you to purchase the "Worry-Free Purchase" to ensure we can assist you and provide solutions in these cases.
If you're not home, the delivery will typically be rescheduled for the next day, or the delivery partner will contact you to arrange a new delivery date, depending on your country and chosen delivery method. In some cases, you may need to pick up your package from your local post office if it can't be delivered.
Yes, we offer Klarna's EU pay in Four. Allowing you to pay in installments.
Install & Maintain
The latest generation of YUME scooters features a new center-mounted display with various additional functions. This video highlights the operations and settings for the display console. For more details, please refer to your instruction manual.