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After-sales Service Support

SUBMIT A REQUEST

Please complete and submit the form below. Our professional after-sales team will endeavour to respond within 24 hours.

Please provide as much detail as possible (including photos and/or videos of the issue) so we can better assist you.

Have a great day!

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Full name
Order Number*
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Product model*
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Please enter a short description of the issue*
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Thank you!

We are now offering video support for technical issues!

Video calls are designed to help you quickly and efficiently troubleshoot your issues and provide a resolution. Our calls are scheduled to last no more than 10 minutes, at which point our team will be able to help you by providing resources to fix the issue, placing an order for spare parts, or scheduling an in-person repair.

Enter your information below and you will be directed to book an appointment on the next page.

Appointments are available +8GMT, 8am - 6pm, Monday - Friday

Your Email address*
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Full name
Order Number*
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Product model*
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Appointment time*
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Please enter a short description of the issue*
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Thank you!

Reply time :

+8GMT, 8am - 6pm, Monday - Friday

Whatsapp :

+86 13392717662

Efficient communication

Urgent communications :

+86 15322965155